CUSTOMER SUCCESS
ICW Group Achieves 85% Agent Adoption

Privately held ICW Group Insurance Companies represents a group of multi-line property and casualty insurance carriers. The company offers a broad range of insurance products, including earthquake, workers' compensation, surety bonds, and both personal and business automobile insurance.  ICW Group delivers insurance products through its independent agent and broker partners.  With its unparalleled financial strength and underwriting acumen, privately held ICW Group is transforming itself into a “next generation” insurance carrier.  More information is available at www.icwgroup.com. 

ICW Group has realized significant results after its nine-month implementation of FirstBest UMS, which ICW Group has branded “Snap.”  The FirstBest UMS™-based system combines a next-generation underwriting workstation and a business analyst workstation with a Web 2.0 agent portal for commercial lines carriers.  The product was designed by agents and underwriters, so it streamlines processes, making underwriting faster and more accurate. It also captures the knowledge of ICW’s top underwriters, helping to maintain best practices and enforce rules.  In the first year, Snap use resulted in increased submissions, increased quote production, underwriting productivity, and real-time collaboration with ICW’s agents.

ICW Group deployed Snap as the key enabler for its long-term competitive strategy, to ensure the company continuously captures, shares and leverages the knowledge of its most experienced people - AND to deliver a single easy-to-use desktop for underwriters.  At the management level, the company has gained the foresight to anticipate business conditions and visibility into both high-level metrics and detailed account activity. The cutting-edge initiative and intuitive dashboards have ICW managers and executives singing praises.

Results - “Snap” Underwriting System:

ICW has achieved impressive results coupled with increased quality of submissions amid a very competitive environment:

• 93% increase in submissions
• 80% increase in quotes
• 41% increase in bound business
• 47% decrease in processing time
• 85% agent adoption

Agent Service

85% of ICW Group’s workers’ comp business is now submitted through Snap (FirstBest UMS, comprised of an underwriting workstation and agency portal).  With Snap in place, no workers’ comp business is left un-quoted and submissions are processed in a matter of days.  Because the system is so easy to use and provides true ease of doing business for their agents, adoption has been  tremendous – often making ICW the carrier of choice.