CUSTOMER SUCCESS
Beacon Mutual Selects FirstBest Agent Portal for Competitive Advantage
Beacon Mutual Insurance Company is a mutual insurance company chartered by the State of Rhode Island and is the state’s largest writer of workers' compensation insurance. Once fully implemented, the new agent portal will be an integral part of Beacon Mutual’s BEACONNECT site, providing upload, supplemental questions, STP (Straight Through Processing) quoting and real-time collaboration and visibility into the submission process for its 400 agents.
Beacon Mutual Insurance Company selected FirstBest Agent to enhance ease of doing business with its independent agents through real-time collaboration and immediate production quotes. Beacon Mutual purchased FirstBest’s agent portal to help expand its market, increase submission counts and enable greater ease of doing business for their agents.
FirstBest Agent is an interactive Web 2.0 agent portal that allows agents to quickly and easily submit business, secure quotes and even bind. It is a complete point-of-sale portal for both new business and renewals, with dynamic supplemental data, shared documents, notes, instant alerts and mail notifications, and visibility into the submission process at any time, for carriers and their agents. Agents get real-time quoting based on carrier-defined business rules, increased quality and volume of new submissions, time savings with automatic application form read/upload and visibility into the book of business. FirstBest Agent is offered as a stand-alone solution, or as part of FirstBest UMS™.
“Insurance companies like Beacon Mutual that provide agents with consistently high levels of service and with web 2.0 collaborative tools that improve productivity and quality will remain the carriers of choice,” commented Joe Pilkerton, COO and Founder of FirstBest. “Beacon Mutual is a pioneer in making the strategic move to adopt next-generation interactive agent technology. FirstBest Agent is easy to learn and use and will significantly improve the carrier’s ease of doing business, growth of existing markets, and ability to enter new markets.