FirstBest Front Office Suite
Capabilities for Mobile Users

Opportunity Mobile

Look around. Chances are, you’ll see business people using Apple and Android smartphones and tablets, such as the Apple iPad2, iPhone and Samsung Galaxy Tab among others.  In fact, research firm Novarica recently found that nearly 25% of insurance companies plan to have significant mobile capabilities within the next 24 months.

Will You Gain the Mobile Edge?

When you provide mobile capabilities, you empower internal and external users to make faster decisions as soon as they arise, instead of when they get back to the office.  Faster decisions improve customer service and loyalty among agents and insureds – helping to make you the
go-to-carrier.

“The FirstBest Front Office Suite's mobile capabilities have been key to speeding the quote process, providing better service to my customers, and it’s contributed to winning the business.”
-- Paul Zamora, SVP of Underwriting, Workers Comp, ICW Group.

 

 

 

FirstBest Front Office Suite: Capabilities for Mobile Users

FirstBest is extending key capabilities of the FirstBest Front Office Suite to mobile users – everyone from traveling managers and road warriors to field personnel.  With FirstBest’s native mobile capabilities, you’ll empower rapid decision-making from anywhere and at anytime with real-time secure data access and transactions, using the same system to support both mobile and desktop users. 

Benefits:

  • Rapid Underwriting – Streamlines processes with more efficient workflow optimized for mobile use, saving time for underwriters and agents. Initial capabilities include submission review, referral review and approval, referral commenting and attachments.
  • Native Application Experience –Serves up only needed data – by role, function, or letter of authority – for a fast and effective experience even with limited bandwidth. 
  • Increased Efficiency – Reduces rekeying and lets underwriters seamlessly collaborate with agents across multiple communication channels.
  • Seamless User Experience – Integrated with the FirstBest Front Office Suite’s applications and back-office systems to deliver a continuous user experience across desktops and mobile devices.  
  • Secure Access and Data – Native mobile (vs. web-based) application capabilities, with password-protected login, SSL encryption and data stored on the server, instead of the device.

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