Social Media Survey

Response highlights:

red arrow 84% of respondents are comfortable using Social Media (72% use tools at least weekly; 36% daily)

red arrow 26% have or plan to have a Facebook Group to communicate with customers and prospects

red arrow 22% of carriers use IM or chat functions to communicate with distribution partners

red arrow 18% of agents/brokers use IM or chat functions to communicate with carriers
red arrow
20% of respondents have a professional blog

Meet us at NAMIC CLU


February 23-25, 2010
Renaissance Chicago Hotel
Chicago, IL

Meet us at this year's NAMIC Commercial Lines Underwriting Seminar or join us on Wednesday, 2/24 at 1:30 p.m. where our CTO Julian Pelenur, will speak on "Knowledge Management and Bridging the Generation Gap with Collaborative Technology."

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Tell us what you think!


Already seen our Agent-Carrier Connection Portal? Now tell us what you think!

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Haven't seen our portal yet?

See what the buzz is all about »



Have you made any New Year's Resolutions yet? Has your company identified an over-arching goal for 2010? At FirstBest, we're not just thinking about greater health and happiness, but about ways to help the industry grow. So, we resolve to help you fuel growth through really smart underwriting and collaboration practices.

Looking back at some of our accomplishments in 2009, we're especially proud of:

  • Two FirstBest customers, ICW Group and Amerisafe, Inc., were named for the first time on "Property Casualty Ward's 50 Companies – 2009" for their excellent business results.
  • We added new commercial carriers to our list of customers who have selected FirstBest for their agent portal and underwriting initiatives.
  • FirstBest was named one of the Best Places to Work by the Boston Business Journal!
  • Gartner Group recognized Underwriting Workstations in three key 2009 insurance industry reports, naming FirstBest in each.
  • The Agent-Carrier Connection was launched as a service to our customers, partners and industry colleagues. The Connection is an insurance news portal and forum, offering a library of industry articles, blog, and calendar of events.

We hope you had a happy and restful holiday break and look forward to working with you in 2010!!


John Belizaire
CEO and Founder, FirstBest Systems


Recommended Reading

Forever Young: To avoid replacement, legacy systems must be able to be rejuvenated in order to adapt to new market realities.
In the insurance business—as in any business—if you’re not growing, you’re dying. Growth requires "new"—new products, new markets, and new customers. In the current market, according to Kimberly Harris-Ferrante, vice president and distinguished analyst at Gartner, carriers have done some retrenching, but new-product development still remains a priority at growth-focused insurers.

TechDecisions.
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P&C Insurers will Spend More in 2010
Something is better than nothing. This mantra may describe be the silver lining in P&C insurers’ budgets for 2010 if research from industry experts is correct. Analysts are reporting 2010 P&C IT budgets to be flat or slightly higher than 2009.

Information Management. Read more »



Picture Perfect: Portrait of a Transparent Marketplace - The New Insurance Exchange
It’s finally here. After years of research and the support of a significant partner, LexisNexis, a new insurance exchange is upon us. It will help brokers and agents improve the efficiency of their workflow and communications with insurance markets. It will transform the way you do business. A pilot program begins next summer and the entire exchange goes live by early 2011.

Leader's Edge.
Read more »

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