Company Overview

FirstBest Company Overview

FirstBest Systems® is the leading provider of insurance software solutions that help global insurance companies improve underwriting profitability, scale their business and achieve high service levels with agents, across the enterprise. The patented and proven FirstBest Front Office Suite is used by nearly 100,000 users, has processed in excess of $8 billion, and includes modular underwriting workstation, agent portal, and agency upload applications, with capabilities for mobile insurance users.

Select Customers

Global insurance companies rely on FirstBest to improve underwriting efficiencies and quality, institutionalize knowledge and best practices, and empower everyone in the process to rapidly quote, collaborate, issue, and bind business on a single real-time platform from anywhere. Select customers include:

Amerisafe - a specialty provider of workers' compensation insurance focused on small to mid-sized employers
Beacon Mutual - a non-assessable mutual insurance company chartered by the State of Rhode Island
ICW Group - a multi-line super regional insurer
The Injured Workers Insurance Fund - the leading writer of workers' compensation insurance in Maryland
OneBeacon Insurance Group - a leading specialty company
PacificComp - a specialty workers compensation insurance writer
Preferred Concepts - a national managing general underwriter
XL Group plc - a global insurance and reinsurance company

FirstBest delivers proven solutions that include underwriting workstations, agent portals, agency connectivity, and new business systems. These solutions provide greater speed and agility, real-time agent/underwriter collaboration, improved productivity, underwriting discipline and best practices, management visibility, and the ability to rapidly expand into new lines of business and markets.

The FirstBest Front Office Suite™

Built on a modern architecture with common Web services, security, workflows, and integration toolkit, the modular applications of the FirstBest Front Office Suite work together seamlessly, enabling rapid deployment in different configurations. Carriers can pick and choose any or all of the Suite’s applications with the peace of mind that they work together today and in the future, as additional capabilities are required. In addition, the Suite supports all commercial lines for both mono- and multi-line carriers, including: Workers Compensation, BOP, Commercial Auto, Commercial Property, and General Liability.

The Suite includes three collaborative underwriting applications:

FirstBest Underwriting Management System (UMS)™ – FirstBest’s flagship solution combines a next-generation underwriting workstation and a business analyst workstation with a Web 2.0 agent portal for comprehensive underwriting workflow and real-time carrier-agency collaboration.
FirstBest Agent™ – A complete transactional agent portal that facilitates new business and renewals, and provides rich functionality for increased carrier-agency communication, including dynamic supplemental data, shared documents, notes, and email notifications.
FirstBest AppReader™ – An agency connectivity application for agent and underwriter form/image conversion to ACORD XML and instant upload to carrier systems, regardless of agency management system, and without proprietary networks or transaction fees.

For mobile users

With the FirstBest Front Office Suite's mobile capabilities, your mobile users will be able to make decisions anywhere and at anytime with real-time secure data access and transactions.

More about FirstBest