Careers

SaaS Production Support Engineer

We are seeking the “best of the best” Production Support Engineers be part of this well-funded, innovative, software development startup company. We have created a breakthrough Rich Internet Application for the Insurance sector based on state of the art technologies (Flash 9, Flex 2 Enterprise Services, AS3, SOA, Eclipse, etc.). The FirstBest UMS provides next generation insurance underwriting capabilities for a currently underserved market.

We are beginning deployment of the FirstBest UMS in a Software as a Service model. We are seeking Production Software Engineers with superior diagnostic skills to ensure customer satisfaction as we roll this out to our initial customers.

The successful candidate will work with Engineering, Hosting, and PSO to diagnose and resolve customer problems. You will diagnose customer issues across all levels of the deployment architecture (e.g. hardware, network, middleware, and application) and either develop a solution yourself or coordinate with Engineering and/or PSO to develop a solution. You will then work with PSO and Hosting to deploy it to the customer’s environment.

Though we are still in early development, our Underwriting Management System has meet with rave reviews from our customers, prospects, and VC community. We are on our way to establishing a new product category and dominating that market! If you are a superior Production Support Engineer with an entrepreneurial spirit, we invite you to continue reading about this great opportunity.

As a startup, we are able to offer meaningful equity in this high potential company as a key element in a competitive compensation package. We also provide company supported health insurance, 401K, dental insurance, disability insurance, life insurance, competitive vacation and holidays.

Responsibilities:

  • Using our defect tracking system, work with FirstBest customers to understand any issues they are having
  • Work with our development team members in a collaborative, team oriented fashion to isolate, diagnose, and resolve customer issues in a timely fashion
  • Your solutions may take the form of: configuration improvements, network enhancements, and/or application improvements (Java or Action Script 3)

Key Competencies:

  • Ability to diagnose problems in a complex web application
  • Understanding of n-tier Web-based application architectures
  • Understanding of internet application deployment and debugging
  • Understanding of internet hardware architectures and related diagnostic tools
  • Java and/or Flash programming is preferred
  • Experience with Flash remoting and LiveCycle Data Services (formerly Flex Data Services) is a plus
  • Demonstrated ability to meet schedule commitments with high quality software
  • Proven abilities as a contributing member of a high performing team
  • Fast moving, self-motivated, creative thinker with exceptional process, analytical, engineering and relationship skills
  • Understanding of Java, J2EE, App Servers, Workflow, Rules Engines, XML technologies
  • Ability to work in a startup company environment

Work Experience:

  • 3-8 years experience with direct customer interaction supporting Internet-based applications
  • Ability to work collaboratively with Product Development, Hosting, and Professional Services teams to solve customer problems.
  • Experience with Rich Internet Technologies (AJAX or Flash)
  • Experience with Agile/Scrum development is a plus
  • Insurance domain experience is a plus


Education Expectations:

Bachelor Degree in Computer Science or equivalent
U.S citizenship or Green Card required

Contact:

Please email your resume and cover letter to: jobs@firstbest.com.