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December 2010: Inspiring Insurance IT Leadership
Pacific Compensation Insurance has implemented FirstBest UMS from FirstBest Systems, an underwriting workstation combined with an agent portal and an instant upload solution.
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December 2010: Who is Buying What
Pacific Compensation Insurance Co. has selected and implemented FirstBest Systems’ FirstBest UMS, an underwriting workstation that is combined with a transactional, real-time agent portal and an instant-upload solution.
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December 2010: PacificComp picks FirstBest's Underwriting System
Pacific Compensation Insurance Company (PacificComp; Agoura Hills, Calif.), a specialty writer of workers’ compensation insurance, has implemented FirstBest UMS, an underwriting workstation with an agent portal from Bedford, Mass.-based FirstBest Systems.
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November 2010: FirstBest Upgrades It's Insurance Front Office Suite
FirstBest Systems, Inc., provider of insurance software solutions that help commercial- and specialty-lines insurance carriers, announced upgrades to the FirstBest Front Office Suite’s underwriting workstation, agent portal, and upload applications.
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November 2010: FirstBest Unveils Full Front Office Suite
FirstBest Systems Inc., a provider of insurance software solutions has launched the FirstBest Front Office Suite. The Suite was designed to unite agents and underwriters in a collaborative underwriting process that helps them to rapidly quote and close business, while enabling carriers and their distribution channels to increase efficiencies, grow their books of business and cast wider nets to bring in new business.
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November 2010: FirstBest Announces Front Office Suite for Insurance
FirstBest Systems, Inc., provider of insurance software solutions that help commercial- and specialty-lines insurance carriers drive premium growth, scale their business and achieve high service levels with agents, today announced its next-generation software suite, the FirstBest Front Office Suite. The Suite brings together agents and underwriters in a collaborative underwriting process that helps them to rapidly quote and close business. It enables carriers and their distribution channels to increase efficiencies, grow their books of business and cast a wider net to bring in new business.
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November 2010: PacificComp selects FirstBest underwriting management systems
Pacific Compensation Insurance Company (PacificComp), a San Francisco based specialty writer of workers’ compensation insurance, has selected and implemented FirstBest Systems' new underwriting management system, FirstBest UMS, combined with transactional and real-time agent portal.
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November 2010: FirstBest Upgrades It's Insurance Front Office Suite
FirstBest Systems, Inc., provider of insurance software solutions that help commercial- and specialty-lines insurance carriers, announced upgrades to the FirstBest Front Office Suite’s underwriting workstation, agent portal, and upload applications.
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November 2010: FirstBest Unveils New Front Office Suite for Insurance Carriers
FirstBest Systems, a provider of insurance software solutions, has unveiled FirstBest Front Office Suite, to meet the needs of insurance carriers and agents. According to the FirstBest Systems, the suite brings together agents, brokers, and underwriters in a collaborative underwriting process that helps them to rapidly quote and close business.
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October 2010: Survey Finds System Integration, Faster Processing Top Priorities for Driving Growth
The demand for integrated systems that simplify workflow, eliminate re-keying and speed processing is reaching new heights, reports FirstBest Systems, Inc., the provider of insurance software solutions that help property/casualty insurance carriers drive premium growth, scale their business, and achieve high service levels with agents. At the 2010 MarketScout E-Symposium held last month, FirstBest surveyed a group of 40 carriers and agents/brokers to hear about their business objectives, productivity priorities and wish list for the ideal agent-carrier communication platform.
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October 2010: Are Carriers and Agents on the Same Page?
At the 2010 MarketScout E-Symposium held in Dallas last month, FirstBest surveyed a group of 20 carriers and 20 agents/brokers to hear about their business objectives, productivity priorities and their wish list for the ideal agent-carrier communication platform. The demand for integrated systems that simplify workflow, eliminate re-keying and speed processing is reaching new heights, reports FirstBest.
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October 2010: Bridging the Generation Gap
International accounting and consulting firm Deloitte LLP estimated that the insurance industry must hire and develop 25,000 new underwriters alone between 2004 and 2014. A 2010 McKinsey report stated that the number of insurance workers 55 or older has increased by 74 percent in the last 10 years, compared with a 45 percent increase for the overall workforce.
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September 2010: Designer Selections: Predictive Analytics in Insurance
Most carriers have developed straight-through processing capabilities where an agent can get online, answer some questions, and get a quote within minutes, explains Zamora. This means carriers have to become more efficient in processing business to stand out from the competition.
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September 2010: FirstBest Announces New Agency Upload Solution for Insurers
The new product greatly speeds processing and, when combined with FirstBest Agent™ or FirstBest Underwriting Management System (UMS), can even produce bindable quotes in seconds.
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September 2010: FirstBest Upgrades Agency Upload Platform
Bedford, Mass.-based FirstBest Systems has released FirstBest AppReader 2.0, a program that enables data upload for agents and underwriters without proprietary networks or transaction fees, according to the company.
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September 2010: FirstBest AppReader Eases Data Upload for Agents, Carriers
FirstBest Systems, Inc., provider of insurance software solutions for commercial- and specialty-lines insurance carriers, announced FirstBest AppReader 2.0, the insurance agency connectivity solution that enables data upload for agents and underwriters, regardless of agency management system and without proprietary networks or transaction fees.
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September 2010: The Path to Mastering Collaborative Underwriting
The policy administration system (PAS) is crucial to an insurer's business. However, PASs, new or old, often fall short when it comes to automating and supporting the full breadth of the underwriting and collaboration part of the business.
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July 2010: Survey: Insurers Dependent on Technology to Improve Agent Service, Discipline, Processing
FirstBest Systems, Inc., provider of insurance software solutions for property/casualty carriers, reports insurers are marching toward efficiencies across their underwriting organizations in order to meet business and operational goals in the next few years. FirstBest released highlights from its recent insurer survey.
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July 2010: Agent Survey Reveals Wishes for Carrier Portals
A survey of senior insurance agents, conducted by FirstBest Systems, Inc., provider of software solutions for property/casualty carriers, found that many agents want real-time underwriter collaboration, upload/connectivity and processing, and ideally, a single system.
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July 2010: Connect and evolve with new agency technology California-based ICW Group, a midsize or "super regional carrier," realized a 92 percent lift in workers’ compensation submissions received from agents in 2009 compared with the previous year. This is due in part to its deploying the FirstBest UMS (underwriting management system), which ICW Group has branded "Snap." For the same period, ICW Group’s quote count was up 80 percent and policy count was up 41 percent.
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July 2010: Old Dog, New Tricks
Workers' comp specialist Amerisafe achieves modernized agent service without retiring aging policy administration technology.
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June 2010: Underwriting Processes and Disciplines for Stronger Profitability
Insurance innovation starts with solid underwriting. A panel of insurers, technologists and underwriting experts examine the best practices and cutting-edge techniquest insurers are suing to make their underwriting more accurate and tie those activites to claims, pricing and performance.
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June 2010: ICW Group Named 'Company of the Year' By Agents Association
ICW Group, a super regional property and casualty insurance company based in San Diego, has been named the 2009-2010 "Company of the Year" by the Nevada Independent Insurance Agents (NIIA). The award was based upon ICW Group's unparalleled service and commitment to the association's members.
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May 2010: Amerisafe Extends Legacy System Life With Help From FirstBest
Amerisafe ($256 million in 2009 gross written premium) chief operating officer Geoff Banta knows that his legacy policy administration system won't last forever, but with help from FirstBest Systems (Bedford, Mass.), the DeRidder, La.-based writer of workers' comp for hazardous industries, has been able to extend the life of the system while modernizing the way it does business with distributors.
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May 2010: The Price is Right
Carriers continually search for ways to differentiate themselves in the competitive insurance marketplace. Can quoting systems be one of those tactics to help them stand among the pack?
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May 2010: ServiceLogix & FirstBest Partner, Beacon Benefits
Beacon Mutual, a workers’ compensation provider chartered by the state of Rhode Island, opted to use software created through a partnership between ServiceLogix and FirstBest Systems Inc. The program Beacon has slated to implement combines ServiceLogix’s insurance applications for policy administration, StoneRiver Power Suite, with FirstBest’s Underwriting Management System, a program used in conjunction with its Agent Portal program.
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May 2010: New Tech Increasingly Extends the Life of Legacy Policy Admin Systems
The call to modernize core insurance systems has become such a constant trope that one might think it hardly needs to be repeated anymore. And yet, recent events show that this need has actually intensified: for example, the service demands of distributors and policyholders have increased dramatically as the result of an explosion in popular adoption of handheld devices and the anytime/anywhere service they imply.
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May 2010: ServiceLogix, FirstBest Align to Improve Operational Efficiencies
FirstBest Solutions, Inc., provider of software solutions for property/casualty insurers, has announced a partnership with ServiceLogix.
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May 2010: Beacon Mutual To Implement FirstBest Agent Portal
FirstBest Agent will be an integral part of Beacon Mutual's BEACONNECT site, providing upload, supplemental questions, STP quoting, and real-time collaboration and visibility into the submission process for its 400 agents, according to the vendor.
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March 2010: Insurers Fret Over Talent Drain, Survey Finds
Insurers facing a talent crisis cite worries about training and attracting a new generation of underwriters as top concerns, a survey has found.
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March 2010: Survey Reveals Insurer Concerns With Talent Crisis
FirstBest Systems, Inc., provider of software solutions that help property/casualty carriers, conducted a survey about training and knowledge sharing during the 2010 NAMIC Commercial Lines Underwriting Seminar last month and the findings reveal few insurers have leveraged technologies that appeal to Gen Y, facilitate real-time training and collaboration for new hires and teams, and capture underwriting expertise for knowledge-sharing purposes.
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March 2010: P&C Insurers Turn to Tech to Attract Underwriters
Much has been written in recent months and years about carriers coping with an older workforce retiring. Insurers must devise a plan to both market to and attract this latest generation of workers, all while devising a strategy to retain the knowledge and experience of its exiting employees.
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March 2010: Knowledge-Sharing Technology Could Boost Insurance Underwriter Recruiting
The shortage of experienced property/casualty insurance underwriters is growing as senior underwriters retire and the issue is keeping carrier executives up at night, according to an industry software provider that thinks it has an asnwer.
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March 2010: Survey uncovers insurers' top worries about attracting, training talent
Insurers' top concerns include training and attracting a new generation of underwriters, according to a recent survey conducted by insurance software provider First Best Systems.
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March 2010: Underwriting 2.0
FirstBest Systems engances agent/carrier electronic collaboration for commercial lines.
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March 2010: Easier Said Than Done
The internet age has agents demanding better technology capabilities from insurance companies, but creating a user-friendly online experience has not been among carriers's tradional strengths. to win agents' hearts and minds, insurers increasingly are targeting ease of use.
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March 2010: Electronic exchange aims to enhance placement process
Proponents of a planned online insurance exchange say the platform isn't meant to be a new way of conducting insurance business, but rather an up-to-date tool to conduct insurance business more effectively.
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February 2010: Carriers Target Ease of Use, STP to Win Agents' Hearts and Minds
Perhaps no carrier better understands the two extremes of the ease-of-use maturity model than ICW Group. The San Diego-based carrier undoubtedly was frustrating its independent agents as recently as a few years ago, admits VP of workers' compensation Paul Zamora. When he joined the company in 2006, it did not offer any online capabilities around the quoting or submission of new business for workers' comp, he concedes.
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February 2010: FirstBest Selected as Core Tech Partner on LexisNexis/CIAB Insurance Exchange
FirstBest Systems has been named the core technology partner for an insurance exchange in development under a partnership between LexisNexis and the Council of Insurance Agents and Brokers (CIAB).
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February 2010: Breaking News: Insurance Exchange Finalized
LexisNexis Risk Solutions has selected FirstBest Systems, Inc., as the core technology partner for its new insurance exchange. The FirstBest technology solution will automate insurer distribution workflow, enabling agents and brokers to submit insurance applications in a one-step, real-time process and provide access to key market information and analytics for better decision-making.
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February 2010: LexisNexis Risk Solutions Selects FirstBest to Power Insurance Exchange
LexisNexis Risk Solutions has selected FirstBest Systems, Inc., as the core technology partner for its new insurance exchange. The FirstBest technology solution will automate insurer distribution workflow, enabling agents and brokers to submit insurance applications in a one-step, real-time process and provide access to key market information and analytics for better decision-making.
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February 2010: LexisNexis Risk Solutions Selects FirstBest to Power Insurance Exchange
LexisNexis Risk Solutions has selected FirstBest Systems, Inc., as the core technology partner for its new insurance exchange. The FirstBest technology solution will automate insurer distribution workflow, enabling agents and brokers to submit insurance applications in a one-step, real-time process and provide access to key market information and analytics for better decision-making.
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January 2010: Technology Unleashes Underwriters From Desks
Ask many P&C insurance experts about points of interest right now, and you'll likely hear the word "agents" somewhere in the answer. Even a session on IT strategies in a cost-cutting environment at ISOTECH 2009 in November turned into a lengthy discussion about agents. More sophisticated technologies have hit the market over the past few years. Forte points to underwriting workstations, specifically from Accenture and FirstBest, as technology that enables collaboration between underwriters and agents. |